Alert: Operating Changes Amid COVID-19


Vail Resorts has announced that its North American resorts and retail stores will be closed for the 2019-20 winter ski season. Dependent on the COVID-19 situation and weather conditions, Breckenridge may reopen in late April/early May.

Guest refund request form

In response to the unprecedented circumstances surrounding coronavirus (COVID-19), Vail Resorts has announced today that all of its North American resorts will be closed for the 2019-20 winter ski season. The Company will consider reopening Breckenridge Ski Resort in Colorado, Heavenly Mountain Resort in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May, dependent on the situation with COVID-19 as well as weather conditions. Given the unprecedented circumstances, there is not a requirement to get a refund or make changes in-resort. Please complete this form to submit for a refund or credit, subject to applicable terms and conditions for the following products:

  • Lift Tickets
  • Ski & Ride School
  • Lodging and Vacation Packages
  • Winter Activities
  • Childcare Bookings
  • Equipment Rentals (booked on or
Refund request form
without ski patrol and terrain maintenance it is unsafe for skiers, riders, those sledding and first responders. Thank you for respecting all posted closures.

Uphill access is currently CLOSED on all portions of Breck until further notice.


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Breck Beyond

Go beyond the Breck you've known. Discover our new resort experiences.

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Feel the effect

You know the feeling well. You load up the car and head for the slopes. The anticipation and excitement builds the closer you get to the gondola. Those ski legs are itching to glide down the mountain and you walk up to the Colorado SuperChair. You laugh and share stories of seasons past on the way up. Look back at the Continental Divide in all it’s majesty. Yep, you’re here.

You feel it. You’ve got it. That's The Breck Effect.

Let that rally cry ring as we set our sights on new horizons and transform the resort experience. We’re summoning Ullr earlier than ever, unveiling a revitalized base area at Peak 8, Breck Base Camp, turning our snowmaking up to eleven, and pumping the energy all the way through Spring Finale. We'll see you on the hill.

Need Assistance?

As a result of COVID-19 “stay at home” orders, we have temporarily closed the Vail Resorts Call Center. For assistance with refunds, visit For all other questions, email or visit for our latest updates and announcements.