Frequently Asked Questions

Lift Tickets and Season Passes

How Can I get the Best Deal on Lift Tickets?
How Much are Lift Tickets this Winter? Can I Buy Them Online?
What Season Passes are Offered for the 2009-2010 Season? Where Can I Use Them? Where Can I buy One?
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Epic Pass

Do I earn PEAKS Reward points for an Epic Season Pass purchase?
Does the Epic Season Pass include Arapahoe Basin?
Epic Pass...What's the catch?
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Ski and Snowboard School Lessons

Are lift tickets included with ski lessons/ski school?
Can I make advanced reservations for lessons/ski school?
Do you have rentals available for Children's Ski and Ride School?
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PEAKs

How do I login to the website to access my PEAKS account, renew my season pass, or change my address?
What can I use my PEAKS points for?
What is PEAKS? How does it work?
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Mountain Information

What are some of the mountains' statistics? Lifts, acres, runs, etc?
What are the resorts opening and closing dates for the 2008-2009 season?
What is the winter weather like? How much snow do the mountains get?
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Discounts and Savings

Can I get a discount for being a PSIA or National Ski Patrol member?
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Equipment and Rentals

Do I need a reservation to rent equipment? If so, when should I make my reservation?
If I am renting from rentskis.com, what if I have my own boots?
If I am renting from rentskis.com, where and when do I pick up my equipment?
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Lodging

How do I book my vacation? Can I reserve lodging and other things online?
How is our condo furnished? (Linens, dishes and decor)
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Dining and Nightlife

What are my dining options around town?
What is the dress code for dining out?
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Travel and Transportation

How can I rent a car online?
Where can I park for skier day-parking?
Where is the closest airport? Can I book a flight online?
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Childcare

Can I call to check in on my child in the Nursery / Daycare?
What is the daily program like at the Nursery / Daycare?
Where can I find a babysitter?
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Customer Service

How do I contact lost and found?
What is the customer service phone number? What are the operating hours for the customer service help line?
What is the snow report phone number?
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My Account

How can I get a refund?
How do I change my email address? Can I unsubscribe from email updates?
I don't have a credit card. How can I pay with a check?
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Environment

Do the ski resorts make snow?
What is the Mountain Pine Beetle? Does it affect the ski resorts?
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Online Tools

How do I sign up for regular updates on exclusive offers and travel deals?
What is Snowmate?
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Miscellaneous

How can I get employment information?
How many days have I skied this season?
What should I wear while skiing or snowboarding? How should I dress?
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